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Diversity Customer Service Training

Diversity Customer Service Training provides staff with the tools to demonstrate respect for, and understanding of, employee and client/customer differences. This in turn leads to increased productivity and emotionally healthier workplaces.

Diversity Customer Service Training has the following outcomes:

• improved marketing and customer service initiatives;
• valuing client diversity becomes a staff and management objective;
• companies become an employer of choice;
• skills to resolve diversity related conflict are developed.

Exact training content is custom designed to meet client needs.

Workshop content can provide information and activities about:

1. Defining Diversity Customer Service
2. Valuing Differences and the Respectful Workplace
3. Changed and Changing Demographics
4. Impact of Stereotypes and Prejudice on Customer Service Initiatives
5. Obstacles to Delivering Effective Diversity Customer Service
6. Responding to Clients with Special Needs
7. Culture, Communication and Purchasing Financial Services
8. Telephone Customer Service Skills
9. Asking Questions Effectively
10. Verbal and Nonverbal Communication
11. Listening Skills
12. Assertive Communication
13. Negotiation Skills
14. Diversity Customer Service and Effective Cross-Cultural Communication
15. Creating a Personal Diversity Customer Service Action Plan